Dedicated customer support

Frequently asked questions

Billing & Subscription FAQ

For immediate service please try to cancel online on our cancel page. If you are unable to do so, try the support chat, or contact us directly to cancel your subscription. Our customer support team will be happy to assist you.

Make sure you double check your welcome email to make sure you’re using the correct username and password combination. Please remember that usernames and passwords are case-sensitive. If you’ve double checked your login information and you still can’t login, please contact support for help.

If you entered any fake/incorrect information when you signed up, you may not be able to make account changes. Please contact support to modify any incorrect account information.

Depending on which site you are subscribed to, you will be either billed by Epoch, or Segpay. We use discreet billing, so the charges will not show up on your statement as adult sites, but rather as generic billing names (“Netpass Protransmedia”, for example).

Check your welcome email to see what billing company charged your card. You should contact your billing provider directly to change any billing information. If you have trouble getting in contact with your billing provider, please contact support and let us know.

Account & Login FAQ

If you’re having trouble logging in, there are three options for you:

  • You can clear your browser’s cache and cookies, and refresh the page. When you re-enter your login information, your browser will not be trying to possibly use old or outdated login information.
  • You can reset your password from the login page by clicking the ‘forgot password’ link.
  • You can contact support directly, and we will change your password for you. Please be prepared to tell us your Subscription ID and at least one other piece of identifying information on your account (email address, or full name).

Please contact customer support and tell us what the error is – there are several different ones it’s possible to receive when there’s a problem with your login, so let us know which one you’re seeing.

Please contact support to change your password. We offer limited account functionality from the customer side for security reasons. Please be prepared to tell us your Subscription ID and at least one other piece of identifying information on your account (email address, or full name).

Yes! You can create a playlist by clicking on your username in the top right corner of the page after logging in and then clicking ‘My Playlists’. From there you’ll be able to create new playlists and manage the ones you’re subscribed to.

You can also create a playlist directly from a video page by clicking the ‘Playlists’ button under the video. From there you can select a playlist or create a new one. Please note that creating a playlist may not be an option on the site you’re subscribed to.

You can change the information on your profile from the ‘Profile’ tab in your Account Info. You’re free to fill out whatever information you want – there’s even a biography section at the bottom where you can type out a more detailed self profile if you choose.

In the ‘Profile’ tab, there is also a section to upload a personal profile picture. You can upload a profile picture if you want.

You can also upload a personalized wallpaper for your profile from the ‘Profile Wallpaper’ section.

You can delete your account and all of its data in its entirety by going to the Settings tab in your Account Settings and scrolling down: you’ll see ‘delete my account’ at the bottom – click that link. You’ll be taken to another page where you have to enter your password and consent to deleting your account before you click the ‘Delete Account’ button. Once deleted, accounts cannot be retrieved again and your subscription will be immediately cancelled.

Adblockers & More

If you’re running into issues with the site where you’re unable to use the search box (for example) or buttons aren’t working properly, we recommend disabling any ad blocking extensions or any other extensions that can modify parts of a website.

  • If you’ve encountered a part of the site that doesn’t function and you don’t have any browser extensions enabled, contact us and let us know.

If videos aren’t playing at all, you may need to disable any adblockers or browser extensions that can alter site scripts.

If you’re getting an error when you try to play, or the video isn’t loading, or it is loading and constantly buffering, it may be an issue with your connection. Pause the video and allow it time to buffer before you try playing again.

Tickets are answered Monday to Friday, from 9AM to 5PM Eastern Standard Time. Tickets that come in over a weekend or after 5PM on a Friday will not be answered until the following Monday. Please allow up to 48 hours for a response, for more immediate assistance contact us by chat or phone.

Underneath each video is a button with a flag on it (next to the Playlists button). When you click that, a box will appear: you can select how you want to report the video, and in the box on the right type in any relevant information and click ‘send’. Please give us at least 48 hours to process your request.

You can submit a suggestion via customer support at any time. Our support team will pass along the information to the content team for you.

Yes! You can cancel anytime during your subscription by going to the cancel page or contacting customer support.

If the text on the page is too small (or too large), you can easily change the page’s magnification in one of two ways:

  • You can hold down the CTRL button and turn your mouse wheel at the same time – this will automatically increase or decrease page magnification
  • You can go to your browser’s menu (three dots in the upper right corner for Chrome, or the three horizontal lines in the upper right corner for Firefox) and use the Zoom function to zoom in and out of the page

For downloading or streaming: Almost any high-speed internet connection should be able to handle downloads quickly. Download speeds may vary depending on your location in relation to our central servers. If you’re experiencing playback stutter when trying to stream, you can change the resolution the file is streaming at by clicking the cog wheel on the bottom right corner of the video and selecting a different resolution.

For watching downloaded files: Most modern video cards (from the last five years or so) should have no issue playing back 1080p and 4K videos. If you’re having trouble with playback (blank video with sound, or stuttering playback), download a lower resolution file to test out. If you’re still experiencing issues, please contact customer support.

If you’re browsing with Chrome, you can clear your cookies and cache using the method below:

  • Click the three-dot menu in the upper right corner of the browser
  • In the blue search bar on the Settings page, type in “cookies”
  • You will see a section that says “Clear browsing data” – click that
  • Make sure all three boxes are checked
  • Click “Clear data”

If you’re browsing with Firefox, you can clear your cookies and cache using the method below

  • Click the menu button (three horizontal lines) in the top right corner of the browser
  • Click “Options”
  • In the search bar on the Options page, type “cookies”
  • Scroll down to the bottom until you see a button under the Cookies and Site Data section that says “Clear Data”
  • Make sure both boxes are checked
  • Click “Clear” and confirm in the dialogue box popup

If you’re browsing with Microsoft Edge, you can clear your cookies and cache using the method below

  • Click the three dot menu in the top right corner of the browser
  • Click “Settings”
  • In the search bar on the settings page, type “cookies”
  • Under the ‘Clear browsing data’ heading, click the “choose what to clear” button
  • Make sure every box is checked
  • Choose the time range you want to clear from the drop down
  • Click “Clear now”

In the header, you will see a button that says ‘Photos’ – click that. Once you’re on the Photos page, you can narrow your search by category by clicking one of the categories in the left sidebar. You can also click the ‘newest’ or ‘sort order’ button on the top right of the page and change the sorting to Most Popular, Newest, Top Rated, or Most Viewed.

Please note that downloading photosets is not a function that is available for every site.

When you find a video you want to download, downloading is super easy. When you’re on the video page, you’ll see a yellow rectangle under the video that says ‘Download’, and if you hold your cursor over it, some download options will appear. Click the download option you want. When the video opens on the page, you can right click anywhere on the video and select the “save video as” option. The video will download to your Downloads folder (or wherever you have downloads specified to go). Please note that downloading videos is not an available option on every site: some sites only allow streaming.

Look for the flag icon on the page which should allow you to notify us of an issue with a photo/video. You can also contact us anytime via customer support to report any issues you’re having with content, whether it’s an issue with a video not working or an issue with the content itself.

How can we help you today?

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