For downloading or streaming: Almost any high-speed internet connection should be able to handle downloads quickly. Download speeds may vary depending on your location in relation to our central servers. If you’re experiencing playback stutter when trying to stream, you can change the resolution the file is streaming at by clicking the cog wheel on the bottom right corner of the video and selecting a different resolution.
For watching downloaded files: Most modern video cards (from the last five years or so) should have no issue playing back 1080p and 4K videos. If you’re having trouble with playback (blank video with sound, or stuttering playback), download a lower resolution file to test out. If you’re still experiencing issues, please contact customer support.